Account Manager Benelux

Redspher is Europe’s most seamless “time sensitive delivery platform” offering its customers a full array of off and on-line solutions to find, book and trace each individual time sensitive delivery in a simple and efficient manner.
Combining state of the art technology with Europe’s most dense carrier network, we are available 24/7 for our Shippers in more than 13 countries. Our 400 transportation experts make our Group one of Europe’s leading customer centric service providers.

The Account Manager is based in Maastricht - and reports directly  to the Field Sales Director Europe.

Responsibilities 

• Serve as the lead point of contact for all customer account management matters

• Build and maintain strong, long-lasting client relationships

• Negotiate contracts and close agreements to maximize profits

• Develop trusted advisor relationships with your accounts, customer stakeholders and executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

• Forecast and track account metrics (e.g. quarterly sales results and annual forecasts)

• Prepare reports on account status

• Collaborate with sales colleagues to identify and grow opportunities within the territory

• Assist with challenging client requests or issue escalations as needed

Profile

• Proven work experience as an Account Manager, Junior Account Manager or any other relevant role

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

• Experience in delivering client-focused solutions to customer needs

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

• Excellent listening, negotiation and presentation abilities

• Strong verbal and written communication skills

• Embrace digital transformation as an opportunity for growth

• Experience with selling digital solutions is a +

• Perfectly fluent in Dutch, French and English

What we offer

• An international and innovative organization 

• Start-up customer centric work environment 

• A young and growth driven group DNA

• Active Talent Management Programs

• Competitive salary package (base + interesting commission scheme)

• Company Car + mobile phone + laptop