Customer Operations Associate

Date:  5 Jun 2024
Location: 

Maastricht-Airport, NL

Brand:  Flash

Customer Operations Associate support customers by providing and processing information in response to inquiries, concerns and requests about a shipment. You will be the front line support for customers and carriers.

You will manage customer concerns with the objective of maintaining positive customer relationships with an organization

Responsibilities

  • Maintain a high level of customer service by responding promptly to customer queries in line with processes and service Level agreement
  • Ensure customer satisfaction and provide professional customer support
  • Ensure that deliveries orders are managed and executed on time in the most efficient way with the highest quality standards
  • Ensure that deliveries orders are managed and executed on time in the most efficient way with the highest quality standards
  • Proactively monitor customer shipments to identify, record, address, and prevent potential issues
  • Process modifications, cancellation & additional costs administration
  • Identify continuous improvement opportunities and provide feedback for process improvement
  • Report and record all non conformities through the internal quality tool (NCR)
     

Profile

  • Ability to work in a team with a positive attitude
  • Passionate about delivering a first-class customer service experience
  • Excellent interpersonal and communication skills, both written and verbal in Dutch and English

  • Excellent organizational and multitasking skills,
  • Ability to maintain a calm and polite manner in stressful situations

ABOUT THE COMPANY

ABOUT THE COMPANY

European leader in Premium Freight. Flash offers tailormade, road and air solutions for worldwide transportation needs.