Customer Operations Associate

Customer Operations Associate support customers by providing and processing information in response to inquiries, concerns and requests about a shipment. You will be the front line support for customers and carriers.

You will manage customer concerns with the objective of maintaining positive customer relationships with an organization

Responsibilities

• Maintain a high level of customer service by responding promptly to customer queries in line with processes and service Level agreement
• Ensure customer satisfaction and provide professional customer support
• Ensure that deliveries orders are managed and executed on time in the most efficient way with the highest quality standards
• Ensure that deliveries orders are managed and executed on time in the most efficient way with the highest quality standards
• Proactively monitor customer shipments to identify, record, address, and prevent potential issues
• Process modifications, cancellation & additional costs administration
• Identify continuous improvement opportunities and provide feedback for process improvement
• Report and record all non conformities through the internal quality tool (NCR)
   

Profile

• Ability to work in a team with a positive attitude
• Passionate about delivering a first-class customer service experience

• Excellent interpersonal and communication skills, both written and verbal in Dutch and Italian

• Excellent organizational and multitasking skills,
• Ability to maintain a calm and polite manner in stressful situations