Air Freight Forwarder Coordinator

Flash is the  solutions provider for time-critical shipments throughout Europe via road and air services. With over 40 years of experience, Flash provides flexibility in the supply chain for various industries, from automotive, aeronautics and defense, to high-tech and Chemicals. The wide European network allows Flash to provide tailor-made premium freight solutions anywhere at any time. Flash is part of Redspher, connecting shippers and carriers via one digital platform to simplify express shipping for everyone.

We are seeking an Airfreight Forwarding Operations Coordinator to join our dynamic operations team. In this role, you will handle client requests, analyze and recommend optimal delivery options, cost out these options, and ensure that all transportation requirements are fulfilled to meet the agreed deadlines. You will work closely with our partners in China and Worldwide to provide seamless door-to-door service, overseeing every step of the process from start to finish.

Job Responsibilities:

1. Client Interaction: Take and manage requests from clients, thoroughly understanding their requirements.

2. Delivery Analysis: Analyze available delivery options, providing clients with clear and detailed recommendations based on cost, timing, and efficiency.

3. Costing and Timings: Accurately calculate delivery costs and timings for each option, ensuring they align with client expectations.

4. Communication: Clearly communicate delivery plans and schedules to clients, offering professional guidance throughout the decision-making process.

5. Transportation Arrangements: Once the client approves the proposed plan, take responsibility for organizing the necessary transportation to meet the agreed-upon deadlines.

6. Collaboration: Work closely with partners worldwide and other offices across Europe to coordinate and monitor the transportation process.

7. Tracking and Monitoring: Ensure end-to-end monitoring of each delivery, tracking shipments from door to door to guarantee timely and successful deliveries.

8. Problem-Solving: Address any issues or delays that arise during the transportation process, proactively providing solutions to minimize disruptions.

We are looking for someone with:

•  5+ years of experience in air transport services, with a strong understanding of industry best practices. 1 year experience in a 3PL company

• A keen eye for detail and accuracy, with the ability to thrive in a fast-paced environment and manage multiple priorities effectively..

• Excellent communication skills for effective collaboration with colleagues, shippers, and carriers, ensuring clear and concise information exchange.

• Familiarity with various transportation methods, including dedicated aircraft and helicopter charters, on-board courier services, and express airfreight, to provide comprehensive solutions.

• Strong analytical skills with the ability to cost and assess different transportation options.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• A proactive and problem-solving mindset with a customer-focused approach.

• Languages: Fluency in Mandarin and English

Working hours

Normal office hours are from 9:00 to 17:30, Monday to Friday. 

Location: Shanghai Center

What we offer:

★ Lucrative salary + monthly profit share bonus

★ A key position in a successful, financially stable company. Be part of an exciting project from its early stages and grow with us.

★ A young, multicultural, and international team in a positive and collaborative workplace.

★ Join us in transforming air freight logistics and delivering exceptional value to our customers. Apply today to make an impact!

Job Type: Full time

Supplemental pay types:

• Bonus scheme

• Performance bonus

Application question(s):

• Please mention your salary expectations, so we can ensure a mutually beneficial compensation package

Are you looking for an exciting opportunity to join a fast-growing international company that offers a steep learning curve? Do you want to work in a multicultural environment within the digital and logistics sectors, where you'll have real responsibilities and gain a global perspective? If diligence, process improvement, and customer satisfaction are your strengths, this position is perfect for you.

At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.

“The unexpected is no longer an obstacle.”