Customer Care Associate Night Shift

Flash, as a part of Redspher Group, is the solutions provider for time-critical shipments throughout Europe via road and air services. With over 40 years of experience, Flash provides flexibility in the supply chain for various industries, from automotive, aeronautics and defense, to high-tech and Chemicals. The wide European network allows Flash to provide tailor-made premium freight solutions anywhere at any time. Flash is part of Redspher, connecting shippers and carriers via one digital platform to simplify express shipping for everyone.

The Customer Care Associate Night Shift is the front-line support for customers and carriers and helps to ensure that transport processes and quality standards are applied. The ultimate goal is to provide the best customer experience and improve the quality of service.

Job Responsibilities:

• Transport organization and proactive monitoring to identify, record and address issues 

• Ensure that shipments are managed and executed on time in the most efficient way with the highest quality standards

• Proactively resolve potential issues that may impact customer (Shippers & Carriers) experience and delivery performance.

• Escalate possible issues or deviations in a timely manner to provide customers with continuous, proactive and accurate information.

• Report and record all non-conformities through the internal quality tool (NCR).

• Ensure that all potentially serious incidents are raised to the appropriate levels of Management.

Competencies & Requirements:

• Excellent interpersonal and communication skills

• A customer-oriented approach

• High attention to detail and proven ability to manage multiple, competing priorities simultaneously

• Excellent time management and organizational skills

• Ability to work in a fast-paced environment: able to work under pressure and to prioritize tasks.

• Creative with qualitative problem-solving skills

• Quick decision-making skills

• Ability to stay patient and calm when customers are stressed or upset

• Passionate about delivering a first-class customer service experience

• Ability to work in a team with a positive attitude 

• Junior profile, 1 year operational experience in a similar job is a plus 

• Excellent written and verbal skills in English;  Spanish and other European languages are considered is a plus

Ready to join the team that truly cares?
If you're passionate about supporting, solving problems, and making a real difference every day, we want to hear from you. Apply today and take the next step toward a rewarding career in customer care and the logistics industry.

At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.

“The unexpected is no longer an obstacle.”