Customer Care Associate
Vila Nova de Gaia, PT
Redspher is the European leader in On-demand delivery. Combining years of experience in the transport industry with a successful strategy Redspher is reshaping the market through digitization.
You will be working for Easy4Pro, one of its successful start-ups, already operating in all 5 continents. With the agility of a start-up and the stability of a group, you are in charge of overseeing the lead and prospect generation for our European market.
Your missions:
- Ensure that every customer receives the right support according to its needs
- Follow up the company processes and workflows in order to give full satisfaction to our customers
- Process weekly reports (KPI’s analysis) for submission to management
- Provide training to new customers and or suppliers
- Collaborate with the whole team with a continuous improvement approach
- Support the invoicing process of the company
- Following daily unsolved customer’s or carrier’s issues
- Oversee the billing process.
Your profile:
- Fluency in Spanish and English
- An experience in logistics or transportation is advantageous
- Tech-savvy, adept at leveraging sales intelligence tools, email marketing, and marketing automation. Proficient in using LinkedIn for networking and relationship building.
- You must love networking and creating relationships
- An experience is needed, not necessarily within a company, but you should be at least capable of leveraging a personal experience.
What we offer:
- A real opportunity to use your creativity with a strong business-oriented approach
- A startup environment with the benefits of a group
- Complete autonomy in your day to day, we are here to coach you to give you the best opportunities
- A very rewarding job where all the success will be thanks to you
- Work life balance
- Working time: Monday-Friday 13:00PM-22:00PM (with 1 hour lunch break)
What you can learn?
Master the art of finding and engaging new customers from the ground up.
If we succeed, only the sky's the limit!
At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.
“The unexpected is no longer an obstacle.”