Customer Care Associate

Easy4Pro is a leading logistics marketplace within the Redspher Group, focused on simplifying transport procurement. As the most successful and fast-growing start-up in Redspher’s portfolio—Europe’s leader in premium freight.

If you’re passionate about customer satisfaction, transport monitoring, and working in a fast-paced, multicultural environment, this is the opportunity for you!

Apply Here: https://zfrmz.eu/AmFdH58l5dYxq1C3aQ6A

Applications without form submissions won’t be considered.

Key Responsibilities:

• Customer Support: Provide timely and effective assistance via tickets and/or phone, ensuring customer needs are met.
• Transport Monitoring: Follow-up shipments to ensure on-time delivery.
• Conflict Resolution: Oversee and resolve disputes between carriers and customers, maintaining strong relationships.
• Process Compliance: Follow company workflows to deliver exceptional customer satisfaction.
• Process Improvement: Create supporting materials, communications, and user-focused content to enhance operations.
• Training: Onboard and train new customers and suppliers joining the Easy4Pro community.
• Collaboration: Work closely with the team to foster a culture of continuous improvement.
• Invoicing Support: Verify documents, check for accuracy, and register suppliers and contracts.
• Work Schedule from 7am to 16pm

Your Profile:

• Fluent in English and French (additional languages are a plus).
• Strong client communication skills (written, verbal, and online face-to-face).
• Dynamic, motivated, rigorous, team-oriented, and customer-focused.
• A self-starter who thinks independently but collaborates effectively.
• Flexible, cost-conscious, and persuasive in problem-solving.
• Passionate about delivering quick, sustainable solutions with curiosity and engagement.
• Comfortable with technology and digital tools.
• University degree (B.S. or Master’s).
• Experience in logistics (2PL, 3PL, or 4PL) or a SaaS environment is a strong advantage.

What We Offer:

• A key position in a successful, financially stable start-up. Be part of an exciting project from its early stages and grow with us.
• Work with a market-leading solution and collaborate with globally recognised companies like Faurecia, Valeo, and Renault.
• Join a young, multicultural, and international team in a positive and collaborative workplace.
• Competitive salary and benefits package