Customer Care Associate Night Shift

Flash is the leading provider of Premium Freight services in Europe. We deliver the highest possible service through our platform and highly skilled customer service agents. Flash operates a 24/7, multilingual European customer service and operations within a dynamic , professional, and internationally oriented atmosphere. 

The Customer Care Associate Night Shift is the front-line support for customers and carriers and helps to ensure that transport processes and quality standards are applied. The ultimate goal is to provide the best customer experience and improve the quality of service

Job Responsibilities:

• Transport organization and proactive monitoring to identify, record and address issues 

• Ensure that shipments are managed and executed on time in the most efficient way with the highest quality standards

• Proactively resolve potential issues that may impact customer (Shippers & Carriers) experience and delivery performance.

• Escalate possible issues or deviations in a timely manner to provide customers with continuous, proactive and accurate information.

• Report and record all non-conformities through the internal quality tool (NCR).

• Ensure that all potentially serious incidents are raised to the appropriate levels of Management.

Competencies & Requirements:

• Excellent interpersonal and communication skills

• A customer-oriented approach

• High attention to detail and proven ability to manage multiple, competing priorities simultaneously

• Excellent time management and organizational skills

• Ability to work in a fast-paced environment: able to work under pressure and to prioritize tasks.

• Creative with qualitative problem-solving skills

• Quick decision-making skills

• Ability to stay patient and calm when customers are stressed or upset

• Passionate about delivering a first-class customer service experience

• Ability to work in a team with a positive attitude 

• Junior profile, 1 year operational experience in a similar job is a plus 

• Excellent written and verbal skills in English;  Spanish and other European languages are considered is a plus

Ready to join the team that truly cares?
If you're passionate about supporting, solving problems, and making a real difference every day, we want to hear from you. Apply today and take the next step toward a rewarding career in customer care and the logistics industry.