Level 1 Support Technician - Full-Time (CDI)

Redspher has over 40 years of experience in handling time-critical shipments throughout Europe and beyond. The company offers a seamless digital platform for both shippers and carriers to easily find, book and track solutions for time-sensitive shipments. By combining technology with Europe’s most extensive carrier network and a team of +400 transport experts available 24/7, the company aims to deliver the best customer experience. Redspher consists of the following brands, all specialized in time-sensitive delivery: Easy4Pro, Easy2Go, Upela, Rubiwin, Flash, Schwerdtfeger and SpeedPack Europe.

Position Overview

We are looking for a Level 1 Support Technician to join our team in Porto.
This role is ideal for someone with a strong customer support mindset and a technical background.
You will be the first point of contact for internal users and will work closely with our IT and product teams.

The tools you’ll primarily support include Zoho Suite (Desk, CRM, etc.) and Google Workspace.

Main Responsibilities

• Handle incoming support requests (tickets, email, chat)
  
  

• Diagnose and resolve Level 1 technical issues or escalate when necessary
  
  

• Assist users with daily usage of Zoho (Desk, CRM) and Google Workspace (Gmail, Drive, Docs, etc.)
  
  

• Update internal documentation and knowledge bases
  
  

• Contribute to the continuous improvement of support processes
  
  

Required Skills

Technical:

• Experience with Zoho tools (Desk, CRM, etc.)
  
  

• Good knowledge of Google Workspace (Admin Console, Drive, Gmail)
  
  

• Basic development skills (e.g., PHP, JavaScript, SQL, or Google Apps Script)
  
  

• Understanding of APIs and cloud tools is a strong asset
  
  

• Comfortable using ticketing systems and collaborative tools
  
  

Languages:

• Fluent English (written and spoken) – working language
  
  

• French is a plus
  
  

Ideal Profile

• Minimum 1 year of experience in IT support or helpdesk roles
  
  

• Technically curious, fast learner, and hands-on mindset
  
  

• Strong communication and interpersonal skills
  
  

• Problem-solver with attention to detail
  
  

• Ability to work independently and in a team
  
  

What We Offer

• Permanent contract (CDI) with a trial period and a competitive salary
  
  

• Modern and friendly work environment in Porto
  
  

• Exposure to versatile tools and technologies
  
  

• Real opportunities to grow toward technical or functional roles
  
  

• Supportive team and autonomy in your daily tasks

At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.

“The unexpected is no longer an obstacle.”