Operations Manager

To apply, please fill the information on the attached Google Link for a quick screening process: https://docs.google.com/forms/d/e/1FAIpQLSff4e6asFApmHl_RsF92cb9dDVIqDfehrmaLj_b6sjA8Zu0dw/viewform

Easy4Pro is a leading logistics marketplace within the Redspher Group, focused on simplifying transport procurement. As the most successful and fast-growing start-up in Redspher’s portfolio - Europe’s leader in premium freight.

We're looking for a tech-savvy, KPI-driven Operations Manager to oversee our support ticketing and logistics operations, mentor a multi-timezone team, and drive process automation. This is a hands-on leadership role: you'll be accountable for team and company KPIs, act as the key point of contact for internal and external stakeholders, and continuously optimize how we work.

Profile & Requirements

Must-Haves:

• Experience: 3+ years in an operational, customer support, or service delivery role, with at least 1–2 years in a team lead or management capacity.
• Communication: fluent in English and Portuguese with strong client communication skills — written, verbal, and video calls with both internal and external stakeholders.
• Data & KPI Ownership: comfortable defining, tracking, and reporting on KPIs.
• Process & Tool Mastery: hands-on experience with support/ticketing tools (Zoho Desk or similar) and interest in building automations within them. Comfortable with technology and digital tools; curious about process and systems thinking.
• Shift & Resource Management: experience managing or scheduling capacity across multi-timezone/multi-shift teams.
• Your Qualities: Dynamic, rigorous, team-oriented, and customer-focused; a self-starter who also collaborates well. Flexible, cost-conscious, and persuasive in problem-solving.
• Education: University degree (B.S. or Master's).

Nice-to-Haves:

• Experience in logistics (2PL, 3PL, or 4PL) or B2B SaaS environment.
• Fluency in French or other additional languages.

Learn more about Easy4Pro and our solutions: easy4pro.com and the Redspher Group: www.redspher.com

To apply, please fill the information on the attached Google Link for a quick screening process: https://docs.google.com/forms/d/e/1FAIpQLSff4e6asFApmHl_RsF92cb9dDVIqDfehrmaLj_b6sjA8Zu0dw/viewform

Redspher is a proud recipient of the Referral & Growth Culture Award 2026 from Sprad. We were recognized with the Strong Referral Culture Badge for confirming that employee referrals are a structurally embedded and successful hiring channel within our organization, and the Top Growth Culture Badge for meeting the core criteria of a lived growth culture where development is integrated into employees' experience. Learn more about our culture on our talent page at careers.redspher.com