Customer Service Agent
Fürth, DE
Flash is the solutions provider for time-critical shipments throughout Europe via road and air services. With over 40 years of experience, Flash provides flexibility in the supply chain for various industries, from automotive, aeronautics and defense, to high-tech and Chemicals. The wide European network allows Flash to provide tailor-made premium freight solutions anywhere at any time. Flash is part of Redspher, connecting shippers and carriers via one digital platform to simplify express shipping for everyone.
Customer Service Agent
Role:Customer Service Associate
(In professional, organize the transport solutions sold by ensuring a high level of quality at the best cost.)
Job Responsibilities:
● Coordinate the customer order fulfillment process by identifying, recording and maintaining all appropriate customer, product and delivery information.
● Make tailor-made solutions towards existing and prospect customers by proposing solutions, taking quality and pricing into account.
● Organize shipments from A-Z and ensure a high level of quality at the best price.
● Strict implementation of the customer process.
● Manage and coordinate activities of drivers and suppliers.
● Service follow-up by indicating possible anomalies that may occur during the transport and finding the best way to solve or limit the consequences.
● Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service.
- Secondary education in Logistic and transport or Business
- Experience in the field of transport required
- Proficiency in English and German (written and spoken)
- Willing to work in shifts (06:00-20:00 hours) from Monday to Friday
- Experience in the position (Logistics) requested
At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.
“The unexpected is no longer an obstacle.”