Since 2016 Easy2Go has been transforming the last mile delivery of goods in urban areas. As a specialist in customized delivery, Easy2Go knows exactly how to meet the needs of Retail and E-retail companies. Their strong local partner network with 70 hubs in France allows them to take care of local, domestic and international shipments. Whether it is parcels, or heavy and bulky parcels, Easy2Go takes care of it.

Job Description

Implementation Associate – Asia (M/F)

How to apply:

Only applications via the form available here: https://forms.gle/Ex8cVaudiLqUAAnS8 will be accepted

Easy4Pro transforms logistics with an innovative SaaS platform that blends regular freight, contracted on-demand, and spot buying to optimize procurement. We empower businesses to enhance efficiency, agility, and sustainability using real-time data, AI, and automation. Our platform enables smarter decision-making, reduces costs, increases flexibility, and promotes eco-friendly operations, helping companies thrive in a dynamic, fast-changing market while maintaining control and resilience.

Fast-growing, cost-conscious and lean organization.

In this role, you will report to the Implementation Manager.

You will be the first employee in our Asian office (co-working one), this translates to a lot of opportunities, a lot of potential, and also a lot of engagement. Please only apply for this opening if you are ready to go this extra mile, to open the path for the following hirings to arrive and become a team together with you.

What you will do:

Implementation

• Work closely with our customers in APAC to support the rolling out of Easy4Pro in their organization

• Be the main contact for APAC customers

• Analyze the Asian market and its opportunities

• Provide training and support to users at the start phase

• Pro-actively coordinate and plan tasks and be aware of all aspects of your customer’s projects with a high level of organization

Retention & Upselling

• Customize our tool in close alignment with the customers’ requirements and evaluate their needs to offer tailor-made solutions

• Identify downtrading customers and take all necessary actions to ensure that their activity goes back to normal

• Understand and identify possible improvement ideas to our product according to the Asian market's needs

• Identify troubleshooting issues and coordinate with the helpdesk team to always keep improving our customers’ journey

• Monitor & update the CRM

Other

• Assist Easy4Pro to achieve the needed fit to market product for Asia

• Produce all necessary tools, communication & materials to support the users' onboarding, training, retention & upselling

• Support the Implementation Manager in daily project management

• Support the Customer Success Agents in case of accrual workload

Your profile:

• Experience in logistics and supply chain

• Must speak English and Mandarin fluently. Other languages are an advantage.

• Based in Malaysia, Kuala Lumpur

• University Degree, B.S. or Master, business or entrepreneurship

• A self-starter who can demonstrate a high level of organization & independence

• Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders

• Strong analytical and problem-solving skills, customer-oriented 

• Experience in B2B selling digital/web applications tools

• Experience in project management 

• Willing to travel within Asia

• You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible, helicopter view, cost-conscious, and persuasive.

What we offer:

• A key role in a successful and financially stable start-up. You can be part of this process from an early stage and be an integral part of an exciting project.

• An innovative product that is unique in the market and some showcases that prove its value at well-known blue chip companies like Adient or Faurecia.

• A young and international team and a nice working environment.

At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.

“The unexpected is no longer an obstacle.”