Inside Sales Specialist

Redspher has over 40 years of experience in handling time-critical shipments throughout Europe and beyond. The company offers a seamless digital platform for both shippers and carriers to easily find, book and track solutions for time-sensitive shipments. By combining technology with Europe’s most extensive carrier network and a team of +400 transport experts available 24/7, the company aims to deliver the best customer experience. Redspher consists of the following brands, all specialized in time-sensitive delivery: Easy4Pro, Easy2Go, Upela, Rubiwin, Flash, Schwerdtfeger and SpeedPack Europe.

Job description: To drive and support sales efforts in our core markets, the Inside Sales Specialist will head up our growing Inside Sales team and be responsible for leading and working with the Inside Sales team throughout Europe. The ISL will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. We are looking for an experienced Inside Sales representative that is ready to take the next step in leading a team and to develop, advance, and implement inside sales standards. The ISL will work closely with the Marketing Communication Manager and Sales teams to build the Redspher brand and meet the team’s objectives (marketing & sales goals, profit goals and Key projects)

 Responsibilities:

• Implement the Sales funnel in close cooperation with Marketing & Sales;
• Generate and qualify leads to fuel a pipeline of new customer acquisition opportunities.
• Assisting and implementing sales strategies, customer segmentation and sales scripts;
• Sourcing new sales opportunities through inbound and outbound calling.
• Conducts regular check-ins with existing customers to promote our services, retrieve feedback to strengthen customer relationships and to seize cross- / upselling opportunities.
• monitoring the performance and preparing the monthly reporting;
• Handling customer feedback & co-monitor the Customer satisfaction rate. 
• Secure proper logging of all Inside Sales actions in CRM;
• Managing an own portfolio of customers.

Requirements:

• +2 years work experience as an Inside Sales / Telesales representative or similar role*;
• Hands on experience with CRM software and pipeline process stages;
• Excellent interpersonal and coaching skills
• Good time management and organizational skills
• Hands-on, operational & at the same time function as the Team lead of an international team.
• Highly motivated, detail oriented and multi-tasker
• Proficiency in English and German, any other language is considered a plus. 
• Willingness to travel (up to 20%) 
• Hybrid can be discussed

At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.

“The unexpected is no longer an obstacle.”