Easy4Pro is transforming logistics! Our SaaS platform helps businesses manage procurement with smart, data-driven solutions that bring efficiency and flexibility to logistics operations. Join a fast-growing, innovative team that’s making logistics easier and more sustainable.

We are looking for a Chinese Speaking – Customer Care Associate – based in Shanghai 

Reporting directly to the Customer Support & Experience Manager.

Your Role: You’ll be a key to Easy4Pro’s growth in APAC Based in Shanghai, you’ll support customers, troubleshoot their queries, process compliances and help team in process improvements to enhance operations. 🌟

Job-Responsibilities

• Customer Support: Provide timely and effective assistance via tickets and/or phone, ensuring customer needs are met.
• Conflict Resolution: Oversee and resolve disputes between carriers and customers, maintaining strong relationships.
• Process Compliance: Follow company workflows to deliver exceptional customer satisfaction.
• Process Improvement: Create supporting materials, communications, and user-focused content to enhance operations.
• Training: Onboard and train new customers and suppliers joining the Easy4Pro community.
• Collaboration: Work closely with the team to foster a culture of continuous improvement.
• Invoicing Support: Verify documents, check for accuracy, register suppliers and contracts, and process payments.

Your profile:

• Experience in logistics and supply chain ((2PL, 3PL, or 4PL) or a SaaS environment is a strong advantage.
• Must speak English and Mandarin/Fluent in Chinese. Other languages are an advantage.
• University Degree, B.S. or Master.
• Based in Shanghai (China)
• A self-starter who can demonstrate a high level of organization & independence
• Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders
• Strong analytical and problem-solving skills, customer-oriented
• Comfortable with technology and digital tools
• You    are    also    dynamic,     highly    motivated,            rigorous,      team             player,   hands-on, customer-oriented, cost-conscious, flexible, helicopter view, cost-conscious, and persuasive.

What We Offer:

★ A key position in a successful, financially stable start-up. Be part of an exciting project from its early stages and grow with us.

★ An innovative product that is unique in the market and some showcases that prove its value at well-known blue chip companies like Adient or Faurecia.

★ A young, multicultural, and international team in a positive and collaborative workplace.

Competitive salary and benefits package

At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.

“The unexpected is no longer an obstacle.”