Customer Service Agent

Short Description: 

In professional, organize the transport solutions sold by ensuring a high level of quality at the best cost.

Job Responsibilities:

• Coordinate the customer order fulfillment process by identifying, recording and maintaining all appropriate customer, product and delivery information.

●   Make tailor-made solutions towards existing and prospect customers by proposing solutions, taking quality and pricing into account.

●   Organize shipments from A-Z and ensure a high level of quality at the best price.

●   Strict implementation of the customer process.

●   Manage and coordinate activities of drivers and suppliers.

●   Service follow-up by indicating possible anomalies that may occur during the transport and finding the best way to solve or limit the consequences.

●   Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service.

Competencies:

• Excellent communication skills with a customer-oriented approach

• Accurate and focused, strong communicative capabilities

• Team player

• Operational

• Customer-oriented

• Flexibility

• Stress-resistant

• “Helicopter view”

• Cost-conscious and persuasiveness

Skills:

• Knowledge of transportation means and all administrative processes good selling techniques

• Fluent with a new digital approach